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Posts Tagged ‘sensitive information’

Tenants: Protect the Privacy of Your Documents

Sunday, June 27th, 2010

Yesterday, I wrote a post to this blog urging small businesses to be careful to protect the privacy of their clients or customers who have trusted them with private information, such as financial information, medical information, and any other personal, private information that might be contained in the files of a small businessperson.

Today, though, I want to turn to individuals and urge you, as well, to take the time to protect your own records. I find that often when people are trying to declutter their homes, they are fed up with living with mounds of paper. The temptation is simply to throw out or recycle all of your old papers, and save your self storage unit for special items of sentimental value, such as old family heirlooms, or for valuable or seasonal items that you do not want to keep out in your home every day.

Take a moment, though, to sift through any papers that you throw away or recycle. It’s one thing to recycle old newspapers or children’s school papers (although sometimes those can be quite interesting to look at, 20 or 30 years down the road). When the papers that you are getting rid of contain your records or archives, though, think again. First of all, if you are disposing of financial records, consider whether or not you have kept them for long enough. The Better Business Bureau advises people to hold onto any tax-related documents, as well as tax returns and any attached schedules, receipts, copies of W-2s, and copies of 1099 forms for the self-employed, for up to eight years. Many of us do not do that, but saving those records can be important if you are ever audited by the IRS. You may want to scan them into computer files, and save them digitally, while archiving the hard paper copies in a storage unit.

The same is true for medical records — I would advise you to hold onto certain medical records, such as children’s immunization records, forever. No child wants to repeat a booster shot just because the record of the shot he or she already had has gotten lost. Personally, I think you should also retain records that have to do with allergic reactions, broken bones, chronic recurring diseases that tend to flare up, and anything else that could contain information that might be pertinent to your health (or that of a family member) at a later date.

But there comes a time when you do have records in hand that contain personal, private information which you feel no need to retain. You may have records that are more than 10 or 20 years old, papers that you simply want to get rid of. You may have old diaries and journals to throw out that you feel would be embarrassing if your family ever happened onto them. Whatever the nature of the sensitive information contained in your personal papers and records, be aware that if you simply toss them in a dumpster, or in a recycling bin, it is always possible that someone else will come along later and take them out again.

If you are disposing of papers that contain information that you feel it is imperative not to share with random strangers (not to mention your family members), then your best bet is to shred those papers before recycling them. Small shredders are not expensive and might be a worthwhile investment if you go through the process of sorting through sensitive old papers regularly. Otherwise, however, check with the Better Business Bureau and see if you can find a shredding day to attend. You can get all your shredding done at once, and you’ll feel much better.

A last caution, though — don’t shred any documents that you feel there is any chance you might need later. I don’t envy you the task of trying to tape back together a document that has been shredded — that’s harder than putting together any jigsaw puzzle. Don’t rush the process, go carefully, choosing what to store and what to shred. You’ll find that the time you spend is well worth it.

Businesses: Protect the Privacy of Your Customers

Saturday, June 26th, 2010

If you are worried about identity theft, there was quite a chilling article on theĀ ABC7 news site yesterday evening. A woman in Aurora, cleaning out an apartment that she rents, found a file cabinet in it. The apartment had previously been rented by a bail bondsman, and the filing cabinet contained documents from people who had bailed someone out of jail at some point, dating back to the 1990s.

“They all have birth dates, names, Social Security numbers, driver’s licenses,” said the landlord, Hermine Putman, in yesterday’s ABC7 article. She went on to comment, “That could create an identity theft for some of these people….If I throw it in the trash, this can get into the wrong hands.” Putman was absolutely right. But she was just getting started.

She went on, “I don’t have the time, in my age, to stay out in that heat out there to sort all those papers out, what should go to a shredder. Why was it left up to me, to do this?…I could have taken them and just threw them in the trash for all I care, but I do care.”

Putman, unlike the bail bondsman who abandoned the records, was determined to do the right thing. This made me think. Putman is a landlord for an apartment building. But the same thing could easily happen to a self storage facility manager or operator, and perhaps it is more likely here, because many businesses use our units to store their old, archived files. Of course, if we find any personal records, we will do just what Putman did–turn the files over to the police, in case they related to any ongoing identity theft investigations.

But, like Putman, I want to point out that the original responsibility for safeguarding those records lies with the business or organization that originally generated those records. If your archives include sensitive information belonging to your clients or customers, it is your responsibility to see that those records, when you no longer need them, are either returned to to the client or customer to whom they belong, or are shredded. I cannot say what your legal obligation is — I suggest you check with a lawyer to find out for sure. But morally, I have no hesitation in saying that you cannot ever simply abandon records, whether they contain financial information, medical information, information that could be used for identity theft, or even sensitive personal information such as might be contained in old diaries or student essays.

Frankly, there is no need to throw files into a dumpster, even if it is a recycling dumpster. Shredding the files does not stop them from being recyclable. It is not hard or time-consuming. If you cannot afford a shredder, check with the Better Business Bureau, and they may be able to let you know of a free shredding day.

Take the time to protect your customers. We do — we take tenant records very seriously. I urge all my business tenants — and even those businesses who don’t use self storage — to give some thought to your record disposal practices. Someday, the thoughtfulness of a small business owner may be the only thing standing between you and identity theft — and when that day comes, believe me, you will realize how serious a matter this can be.

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